1. Order Cancellation
Customers may request to cancel their order before it has been shipped. Once the order has been processed and shipped, cancellation requests may not be accepted.
To request an order cancellation, please contact our customer support as soon as possible with your order number and contact details.
2. Cancellation by Baby Galaxy
Baby Galaxy reserves the right to cancel any order under the following circumstances:
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Product is out of stock or unavailable
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Payment authorization fails
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Incorrect pricing or product information listed on the website
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Suspicious or fraudulent transactions
In such cases, customers will be notified and any payment made will be refunded to the original payment method.
3. Refund for Cancelled Orders
If an order is successfully cancelled before shipment, the refund will be processed within 5–7 business days through the original payment method used during purchase.
The exact time for the refund to reflect may depend on your bank or payment provider.
4. Contact Support
If you wish to cancel your order or have any questions regarding cancellations, please contact our customer support through the contact information provided on our website.
