1. Order Processing
All orders placed on the Baby Galaxy website are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.
Once your order is processed, you will receive a confirmation message or email with shipping details.
2. Shipping Locations
Baby Galaxy currently offers shipping across India. Delivery availability may vary depending on the serviceability of your location by our courier partners.
3. Estimated Delivery Time
Delivery time may vary depending on your location:
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Kerala: 2–4 business days
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South India: 3–5 business days
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Other parts of India: 4–7 business days
Please note that delivery times are estimates and may be affected by factors such as courier delays, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before completing your order. Occasionally, Baby Galaxy may offer free shipping promotions on selected products or orders above a certain value.
5. Order Tracking
Once your order is shipped, tracking details will be shared with you via email, SMS, or WhatsApp so you can track the delivery status of your order.
6. Delivery Issues
If you experience any of the following issues:
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Delayed delivery
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Damaged package upon arrival
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Missing items in the order
Please contact our customer support as soon as possible so we can assist you.
7. Incorrect Address
Customers are responsible for providing accurate shipping details. Baby Galaxy will not be responsible for delivery failures due to incorrect or incomplete addresses provided during checkout.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us using the contact details provided on our website.
