Return & Refund

1. Overview

At Baby Galaxy, we aim to provide high-quality toys and baby products. If you are not completely satisfied with your purchase, we offer a return and refund policy under the conditions outlined below.

2. Eligibility for Returns

Products are eligible for return if:

  • The item received is damaged or defective

  • The wrong product was delivered

  • The product has manufacturing defects

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned with the original packaging, tags, and invoice

  • Be reported within 3 days of delivery

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged products due to customer handling

  • Products without original packaging or invoice

  • Clearance or discounted items (unless defective)

4. Return Process

If you wish to request a return:

  1. Contact our customer support within the return period.

  2. Provide your order number, product details, and photos if the product is damaged or defective.

  3. Once the request is approved, instructions for return pickup or shipping will be provided.

5. Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method used during purchase.

  • In certain cases, store credit or replacement may be offered.

6. Exchange Policy

If you receive a damaged or incorrect product, we may offer a replacement of the same product, subject to availability.

7. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to a damaged or incorrect product.

  • Return shipping costs may be covered by Baby Galaxy in cases of product defects or delivery errors.

8. Contact Support

For return or refund requests, please contact us using the contact information provided on our website